RETURNS

RETURN POLICY

Please inspect all merchandise immediately upon delivery and within forty-eight (48) hours. If the item you received is incorrect or if there is any damage or manufactured defects found with your merchandise, contact us by emailing concierge@lucacasa.com within forty-eight (48) hours of receipt of your delivery of any items with any issue. If we are appropriately notified of any issue with your merchandise within the required forty-eight (48) hour timeframe from the time of your delivery and the item you received is damaged or defective, we will do our best to replace your item as soon as possible. If you believe an item from your order is incorrect, please contact us by emailing concierge@lucacasa.com within forty-eight (48) hours of receipt of your delivery of any items with any issue, as it may likely be that the item you received is indeed correct and just appears different in person than as presented in any of our in-person or online interior design presentations.

Luca Casa does not offer any refunds and all sales are final. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. The following final sale items that are not eligible for exchanges, returns or refunds include, but may not be limited to the undermentioned: Custom Orders, Custom Indoor and Outdoor Furniture, Indoor and Outdoor Furniture (non-custom), Custom Cabinetry, Cabinetry, Fixtures, Lighting Fixtures, Lamp Shades, Light Bulbs, Rugs and Rug Pads, Wall Arts and Wall Decors, Artworks, Wall Sculptures, Doors, Windows, Mirrors, Plants (faux and realistic), Botanicals (faux and realistic), Planters, Vessels, Troughs, Mattresses and Mattress Foundations, Games and Gifts, Housekeeping Articles, Fabrics and Textiles, Leathers and Materials, Curtains and Draperies, Window Treatment Hardware, Curtain Hardware, Window Shades and Blinds, Window Shutters, Live and Manufactured Stone, Countertop and Backsplash Materials, Bathroom Faucets and Fixtures, Sinks and Vanities, Toilets and Bidets, Bathtubs, Soaking Tubs, Jetted Tubs, Kitchen Faucets and Fixtures, Gym Equipment, Flooring Materials, Decking, Tiles, Wallpaper and Wallcoverings, Indoor and Outdoor Fireplaces and Firepits, Home Decor and Accessories (mirrors and medicine cabinets, pillows, blankets and throws, comforters, sculptures, objects, bowls, vases, vase fillers, fountains and pedestals, books, bedding, baskets and hampers, bottles and jars, bowls and boxes, candle holders, office decor, picture frames, trays, bathroom accessories, towels and bath mats, kitchen accessories and linens, kitchen gadgets and utensils, kitchen and countertop organization articles, cutlery, drinkware and dinnerware, serveware, bar and wine essentials, silverware, flatware, table linens, dining accessories, cookware, small and large appliances, audio and television electronics, smart home devices and home automation electronics, mailboxes, home facade numbers, holiday decor, seasonabl decor, soaps and lotions, scents, home fragrance, everyday organizational articles, cabinetry hardware, outdoor furniture covers, umbrellas, gazebos, pergolas, etc.), Backordered Items, and Sale Items.

Items/Rooms/Services designated with an asterisk (*) symbol indicate that an Item/Room/Service is non-cancellable, non-exchangeable, non-returnable, and non-refundable on any Phase Deposit Form, Budget & Spend Approval Form, Furniture & Decor List, Quote, Proposal, Pro Forma Invoice, Invoice, Balance Invoice, Paid Invoice, and Final Cost Summary Form.

When you order a backordered item, you are authorizing Luca Casa to special-order an item for you so that the item can ship when it becomes available. Placing a backorder is committing to purchasing that item, much like a pre-order. Any backordered item(s) will be ordered for you on a non-cancellable, non-exchangeable, non-returnable, and non-refundable basis and will ship as soon as the item(s) are available.

We reserve the right to deny the issuing of any exchange, return, or refund. We will issue a replacement of a same or similar item for any damaged or defected product as long as all of the conditions indicated above are satisfied.

INTERIOR DESIGN REFUND & CANCELLATION POLICY

Phase Deposits paid by Client pursuant to the terms of Estimated Individual Budgetary Phases are due upon signature of Client's agreement with Luca Casa to initiate interior design services. All such deposits are non-refundable.

Interior Design Service Deposits, Installments, and Payments paid by Client pursuant to the terms of the Interior Design Agreement are due upon signature of Client's agreement with Luca Casa to initiate interior design services. Such deposits are non-refundable. Items/Rooms designated with an asterisk (*) symbol indicate that an Item/Room is non-cancellable and non-refundable on any Phase Deposit Form, Budget & Spend Approval Form, Furniture & Decor List, Proposal, Pro Forma Invoice, Invoice, Balance Invoice, Paid Invoice and Final Cost Summary Form.

If you engage Luca Casa’s interior design services, sign our agreement stating your commitment to a specific merchandise budget spend, and subsequently you decide to terminate the agreement with Luca Casa, in addition to any other rights and remedies available to Luca Casa under these terms, you will pay a cancellation fee of fifty percent (50%) of the total merchandise budget that you agreed upon with Luca Casa in the signed agreement (“Cancellation Fee”). The Cancellation Fee is payable and due to Luca Casa within two (2) business days upon receipt of an invoice, unless otherwise noted. Additionally, any installment payment issued towards a “Phase Deposit for Estimated Individual Budgetary Phase” is 100% non-cancelable and 100% non-refundable and may be utilized towards a Cancellation Fee. If you have not yet signed our Interior Design Approval Form, then this cancellation policy applies; please see below for the cancellation policy that applies if you have signed off on our Interior Design Approval Form, authorizing Luca Casa to order items from your interior design renderings.
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If you engage Luca Casa’s interior design services, sign off on a budget and request to receive Luca Casa’s design concepts and/or design renderings, and subsequently you decide to terminate the agreement with Luca Casa after the sign off on a budget, in addition to any other rights and remedies available to Luca Casa under these terms, you will pay a cancellation fee of fifty percent (50%) of the total budget that you agreed upon in the budget signed off on with Luca Casa (“Cancellation Fee”). The Cancellation Fee is payable and due to Luca Casa within two (2) business days upon receipt of an invoice, unless otherwise noted. Additionally, any installment payment issued towards a “Phase Deposit for Estimated Individual Budgetary Phase” is 100% non-cancelable and 100% non-refundable and may be utilized towards a Cancellation Fee. If you have not yet signed our Interior Design Approval Form, then this cancellation policy applies; please see below for the cancellation policy that applies if you have signed off on our Interior Design Approval Form, authorizing Luca Casa to order items from your interior design renderings.

Should you decide to terminate the agreement with Luca Casa subsequent to full merchandise payment(s) based on the total amount agreed upon in a signed off "merchandise budget estimate approval form" or "budget and spend approval form", you will pay a cancellation fee of fifty percent (50%) of the total project fee ("Cancellation Fee"). The project fee is the combined dollar amount of any design service fee(s) outlined in an executed contract or service fee(s) rendered to date in combined aggregate. If full merchandise payment(s) toward the total budget amount agreed upon are not paid in full for the total amount of the entire budget, then you will pay a cancellation fee of fifty percent (50%) of the total budget that you agreed upon in the budget signed off on with Luca Casa (“Cancellation Fee”). If you have not yet signed our Interior Design Approval Form, then this cancellation policy applies; please see below for the cancellation policy that applies if you have signed off on our Interior Design Approval Form, authorizing Luca Casa to order items from your interior design renderings.

If you engage Luca Casa’s interior design services, sign our agreement stating your commitment to a specific merchandise budget spend, and sign our "Interior Design Approval Form" authorizing Luca Casa to proceed with ordering all items reflected in our interior design renderings, and then subsequently you decide to terminate the agreement with Luca Casa, in addition to any other rights and remedies available to Luca Casa under these terms, you will be responsible to pay for all items approved by you for order in the Interior Design Approval Form, and to pay for all warehouse fees, installation fees, in-bound vendor freight and shipping fees, and any other ancillary fees associated with the items from your order within two (2) business days of receipt of an invoice. Additionally, a cancellation fee of fifty percent (50%) of the total merchandise budget that you agreed upon with Luca Casa in the signed agreement (“Cancellation Fee”) will be assessed and applied (the Cancellation Fee will be added to the invoiced amount for all items approved for order in the Interior Design Approval Form). The Cancellation Fee is payable and due to Luca Casa within two (2) business days upon receipt of an invoice, unless otherwise noted.

If you engage Luca Casa's interior design services, sign our agreement without any commitment to a specific merchandise budget spend in your contract, and then should you decide to terminate your agreement with Luca Casa, you will pay a cancellation fee of fifty percent (50%) of the total value of the interior design service fee reflected on your contract in addition to the full amount owed for the total interior design service fee reflected on your contract. Therefore, you will be responsible for paying the total amount of the interior design service fee reflected on your contract in addition to a fifty percent (50%) cancellation fee, which is based on 50% of the value of the total interior design service fee.

A “sign off” of a budget may be achieved by signing our "Estimated Budget & Spend Approval Form", verbal communication, or written acknowledgment, and will be utilized as the Client’s authorization for Luca Casa to proceed forward with building out our design and assessing any and all associated merchandise fees incurred and due.

In accordance with our non-refundable payment policy, in the event that the Client wishes to cancel their project and no longer proceed with the contract, all payments made by the Client prior to the cancellation shall be considered nonrefundable and shall be fully retained by Luca Casa. The Client acknowledges that all payments made to Luca Casa are considered fully earned upon receipt and are nonrefundable. In the event that the Client decides to cancel the project and discontinue the contract, any payments made shall remain the property of Luca Casa and shall not be refunded. This clause applies regardless of the status of services rendered or any merchandise ordered, and the Client acknowledges and agrees to this payment retention policy by entering into this contract.

The Client agrees that any service fees for additional design services performed outside the agreed-upon scope of work shall become immediately due upon the Client's request for project cancellation. These fees will be assessed and added on top of the payment retention of any non-refundable payments made to Luca Casa. The Client acknowledges that all such fees are separate from the non-refundable payments and will be payable in accordance with the terms outlined in this contract.

We reserve the right to deny the issuing of any refund for returns of goods or services.

End of Terms